Who we are
At DEGEN, respect for privacy is part of the brand’s core. Personal information is collected and handled intentionally, transparently, and securely — because trust is earned in every interaction.
information we collect
When shopping, signing up for updates, or engaging with the site, the following information may be collected:
- Name, email, shipping and billing addresses
- Payment information (processed securely via Stripe, PayPal, or other approved gateways)
- Order history and preferences
- Website activity, including pages visited and interactions
This information is collected only to enhance the shopping experience, deliver products efficiently, and communicate updates relevant to the customer.
how we use information
Collected information is used for:
Preventing fraud and ensuring secure transactions
Processing and fulfilling orders
Sending updates, promotions, and newsletters (with consent)
Improving website functionality and user experience
sharing information
DEGEN does not sell personal data. Information may be shared only with:
- Payment processors (Stripe, PayPal, etc.) to complete transactions
- Shipping partners to deliver orders accurately
- Legal authorities if required by law
storage & Security
Data is stored securely and protected using industry-standard measures. Access is limited to personnel and partners who require it to perform their roles.
your Rights
Customers can request access to their information, corrections, or deletion by contacting support@degen.media. Requests are handled promptly and respectfully.
Cookies & Tracking
The website uses cookies and analytics tools to improve browsing experience and understand how the store is used. This information is anonymized and cannot identify individuals personally.
international Customers
For customers outside Canada, DEGEN adheres to international privacy standards where applicable, including GDPR and other relevant regulations.
Policy Updates
This privacy policy may be updated occasionally to reflect changes in practice, technology, or legal requirements. Updates will be posted on the site with the most current version in effect.
Every detail, every interaction, every piece — handled with the same care as the clothing itself.